Frequently Asked Questions

About Our Products

Are your products suitable for Whippets and Italian Greyhounds?

Our collection focuses on apparel and accessories suitable for sighthounds such as Whippets, Italian Greyhounds, Greyhounds, and similar slim-bodied breeds.

Because fit can vary by product and by individual dog, we recommend checking the measurements and size information provided on each product page before ordering.

Will your clothing fit other dog breeds?

Some products may also be suitable for other slim-bodied breeds. Please compare your dog's measurements with the size information provided on the relevant product page before ordering.

Size & Fit

How do I choose the correct size for my dog?

Please measure your dog carefully before ordering. The main measurements commonly used for our clothing include:

Back Length
Neck Girth
Chest Girth

Please refer to the size information on the individual product page and our Sighthound Size Guide for additional guidance.

My dog is between two sizes. Which size should I choose?

Fit can vary depending on the product's material and structure. If your dog's measurements fall between two sizes, please compare the measurements shown on the individual product page carefully. If you need assistance, contact us before ordering.

Shipping

How long does shipping take?

Orders are typically processed within 1–3 business days.

Estimated transit times after processing are:

Standard Shipping: 7–12 business days
Express Shipping: 5–8 business days

Delivery times are estimates and may vary depending on the destination, carrier operations, customs processing, and other circumstances outside our control. Please see our Shipping Policy for full details.

Do you provide tracking information?

Yes. Once tracking information becomes available for your order, it will be provided by email so you can monitor the delivery progress.

Do you offer free shipping?

Yes. Free Standard Shipping is available when the applicable order threshold is reached:

United States: orders of $59.99 USD or more
Canada: orders of $69.99 USD or more
Australia: orders of $79.99 USD or more
Eligible European destinations: orders of $79.99 USD or more

For orders below the applicable free-shipping threshold, available shipping options and charges are shown at checkout. Please see our Shipping Policy for full details.

Returns & Refunds

What is your return policy?

We accept eligible returns within 30 days of delivery.

Returned items must generally be unused, in their original condition, with original tags and original packaging where applicable.

Please contact us before sending a return. We will provide the appropriate return instructions based on your order. Please see our Return & Refund Policy for full details.

Can I exchange an item for a different size?

We do not offer direct exchanges. If you need a different size or item, the simplest option is to return the eligible item in accordance with our Return & Refund Policy and place a new order for the item you want.

Who pays for return shipping?

For ordinary returns, customers are responsible for return shipping costs.

If an item arrives damaged, defective, or incorrect, please contact us promptly at support@whippetyingbang.com so we can review the issue and provide an appropriate resolution.

Orders

Can I change or cancel my order?

If your order has not yet been shipped, we may be able to update or cancel it. Please contact us as soon as possible after placing your order.

I entered the wrong shipping address. What should I do?

Please contact us as soon as possible. If your order has not yet been shipped, we may be able to update the shipping address. Once an order has been shipped, address changes may no longer be possible.

Care Instructions

How should I care for my dog's clothing?

Care requirements may vary depending on the product, material, and construction. Please follow any care instructions provided on the individual product page or product label.

When specific care instructions are not provided, we recommend using gentle cleaning methods and avoiding high heat or harsh treatment that could damage the product.