Frequently Asked Questions

About Our Products

Are your clothes specifically designed for Whippets and Italian Greyhounds?

Yes. Our apparel is specially designed for sighthounds such as Whippets, Italian Greyhounds, and Greyhounds.
These breeds have a unique body shape with a deep chest, narrow waist, and longer back compared to many other dogs. Our designs are tailored to provide a comfortable and well-fitted shape for these special body proportions.

Will your clothing fit other dog breeds?

Our clothing is optimized for sighthounds.
While some other slim breeds may fit, we recommend checking the size guide carefully before ordering.

Size & Fit

How do I choose the correct size for my dog?

Please measure your dog carefully before ordering.
We recommend measuring:

  • Back Length

  • Neck Girth

  • Chest Girth

You can find detailed instructions on our Size Guide page.

My dog is between two sizes. Which size should I choose?

If your dog is between sizes, we generally recommend choosing the larger size for a more comfortable fit.

Do Whippets and Italian Greyhounds require special clothing sizes?

Yes. Sighthounds have a deep chest and slim waist, which means standard dog clothing often does not fit properly.
Our clothing is designed to follow the natural body shape of sighthounds for better comfort and mobility.

Shipping

How long does shipping take?

Orders are typically processed within 1–3 business days.

Estimated delivery time:

  • United States, Canada, UK, Europe: 7–12 business days

  • Australia & New Zealand: 9–15 business days

Shipping times may vary slightly depending on location and customs processing.

Do you provide tracking information?

Yes. Once your order ships, you will receive a tracking number by email so you can monitor the delivery progress.

Do you offer free shipping?

Yes.

We offer free shipping on orders over $60 (US) or $70 (Canada).

Shipping costs for smaller orders will be calculated at checkout.

Returns & Exchanges

What is your return policy?

We accept returns within 14 days of delivery.

Items must be:

  • Unused

  • In original condition

  • In original packaging

Please see our Return Policy page for full details.

Can I exchange an item for a different size?

Yes. If you ordered the wrong size, please contact us and we will help arrange an exchange when possible.

Who pays for return shipping?

Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

Orders

Can I change or cancel my order?

If your order has not yet shipped, we may be able to update or cancel it.
Please contact us as soon as possible after placing your order.

I entered the wrong shipping address. What should I do?

Please contact us immediately.
If your order has not yet shipped, we can update the address for you.

Care Instructions

How should I wash my dog’s clothing?

To maintain the best quality, we recommend:

  • Gentle machine wash or hand wash

  • Cold water

  • Air dry

Avoid high heat drying to prevent shrinking.

Contact

How can I contact customer support?

If you have any questions, feel free to contact us.

Email：support@whippetyingbang.com

We will respond as quickly as possible.